Shipping policy

Last updated: 3 June 2026

This Shipping Policy applies to orders placed through the webshop of Stichting PR 860 Squadron.

Shipping

We make every effort to process and ship orders as soon as possible. Most items, such as patches, coins, keychains, and similar squadron-related items, will, where possible, be shipped as letterbox parcels or small parcels.

After placing your order, you will receive an order confirmation by email. Once your order has been processed and shipped, you will, where applicable, receive a shipping confirmation or track-and-trace code.

The delivery time depends on the selected shipping method, the carrier, and any delays or peak periods experienced by the carrier. Under normal circumstances, a letterbox parcel or parcel is often delivered within a few business days. During busy periods, holidays, promotions, events, or delays at the carrier, delivery may take longer.

Stichting PR 860 Squadron is not liable for delays caused by the carrier after an order has been handed over for shipment. Of course, we will be happy to assist if there appears to be an issue with the delivery.

Shipping Costs

Shipping costs are shown during the checkout process before you definitively place your order.

The amount of the shipping costs may depend on the size, weight, delivery address, and selected shipping method.

Address Details

You are responsible for correctly entering your name, address details, and email address during the checkout process.

Please check your details carefully before completing your order. If you notice an error after placing your order, please contact us as soon as possible at info@860squadron.nl. If the order has already been shipped, we will usually no longer be able to change the delivery address.

Undelivered or Returned Shipments

If an order cannot be delivered due to incorrect or incomplete address details, or if a parcel is not collected from a pickup point, the shipment may be returned to us.

In that case, we will contact you. Any additional shipping costs for resending the order may be charged to the customer.

Returns

You have the right to cancel your order within 14 days after receiving it, without giving any reason. After cancellation, you have a further 14 days to return your order.

If you exercise your right of withdrawal, you will receive a refund of the full order amount, including the standard shipping costs of the original order. Only the costs of returning the product from your address to our return address are at your own expense.

The exact return costs depend on the carrier and shipping method chosen by you. Please consult the current rates of the carrier you use.

We ask that, where reasonably possible, you return the product unused, undamaged, and in its original condition and packaging. This applies, among other things, to patches, coins, keychains, clothing, and other squadron-related items.

Would you like to exercise your right of withdrawal? Please contact us at info@860squadron.nl. Include your name, order number, and the product you wish to return. We will then provide you with the return instructions.

After you have notified us of your return, we will refund the amount due within 14 days, provided that we have received the product back in good order or you have provided proof that the product has been returned.

The refund will be made using the same payment method used for the original order, unless otherwise agreed.

Damaged or Incorrect Product Received

Have you received a damaged, incorrect, or incomplete product? Please contact us as soon as possible at info@860squadron.nl.

Please include your order number and, where possible, photos of the product received and the packaging. We will then review the situation with you and look for the best solution.